The Orbit CX journal
Honest writing about AI-native customer service, MENA market dynamics, and the company we’re building. Roughly one post per month.
YC just backed 14.ai, a company building AI agents for customer service. Here's what that bet reveals about the category, where Sierra and Decagon are heading, and why the MENA market is still wide open.
Western AI models handle Modern Standard Arabic. They fail on Egyptian, Levantine, and Gulf dialects — and those failures aren't bugs to be patched. They're structural gaps that make MENA a wide-open category.
Your vendors charge per seat. AI customer service charges per outcome. Here's what that shift actually means for your budget, your risk model, and your vendor relationship — before you sign anything.